This Policy sets out the manner in which Alpine Car Rental Pte Ltd. collects, uses, manages and protects Personal Data (as defined below) in compliance with the provisions of the Personal Data Protection Act 2012.
This Policy applies to all Individuals (as defined below) who provide Alpine Car Rental with Personal Data or whose Personal Data is otherwise collected, used and/or disclosed by Alpine Car Rental in connection with and/or for the purposes of its operations.
This Policy supplements but does not supersede or replace any previous consent which an Individual may have provided to Alpine Car Rental, nor does it affect any rights that Alpine Car Rental may have at law in connection with the collection, use and/or disclosure of any Individual’s Personal Data. Subject to that, Alpine Car Rental will not collect any Personal Data from an Individual unless the Individual has voluntarily chosen to provide us with it.
Alpine Car Rental may from time to time update this Policy to ensure it is consistent with its future developments or business purposes or to accommodate future changes to applicable legal or regulatory requirements. All updates to this Policy will be published at www.alpinecarrental.com.sg and appropriate notifications of any material revisions will be issued to the relevant persons. Subject to an Individual’s rights at law, the prevailing terms of the Policy from time to time shall apply. By continuing their relationship with Alpine Car Rental after any amendments have been introduced and published, Individuals shall be deemed to have accepted the Policy as amended.
For the avoidance of doubt, this Policy forms part of the terms and conditions, if any, governing an Individual’s specific relationship with Alpine Car Rental ("Terms and Conditions") and should be read in conjunction with such Terms and Conditions. In the event of any conflict or inconsistency between the provisions of this Policy and the Terms and Conditions, the provisions of the Terms and Conditions shall prevail to the fullest extent permissible by law.
“Data Protection Officer” means the person designated to be responsible for ensuring that Alpine Car Rental complies with the PDPA;
“DNC Registry” means the Do-Not-Call registry maintained by the Personal Data Protection Commission, pursuant to the PDPA;
“Individuals” means natural persons, whether living or deceased, and “Individual” means any of them; “Customers” mean the customers of Alpine Car Rental from time to time;
“PDPA” means the Personal Data Protection Act 2012;
“Personal Data” means data that is capable of identifying a natural person, whether on its own or in conjunction with other data that is accessible to Alpine Car Rental;
“Personnel” shall include any person engaged under a contract of service or contract for service with Alpine Car Rental, management personnel, permanent or temporary employees, as well as trainees, interns and volunteers engaged by Alpine Singapore from time to time; and
“Potential Personnel” shall include any Individual who has submitted an application to be engaged by Alpine Car Rental as Personnel.
Personal Data collected by Alpine Car Rental
Alpine Car Rental will only collect, use or disclose Personal Data about an Individual which it reasonably considers necessary for the relevant purposes underlying such collection, use or disclosure. Depending on the specific nature of an Individual’s interaction with Alpine Car Rental, Personal Data which Alpine Car Rental collects, uses or discloses concerning an Individual may variously include the following:
(a) the Individual’s name, gender and contact particulars, including telephone number(s), residential/mailing address(es) and email address;
(b) details of the Individual’s identification documents (such as, copies of NRIC or passport numbers), and applicable visa or permits (such as employment pass, work permit, permanent residency status);
(c) [details of the Individual’s employment history and academic qualifications];
(d) [details of the Individual’s CPF, credit card or bank account];
(e) [the name and contact particulars of the Individual’s next-of-kin];
(f) [details of the Individual’s hobbies or special interest areas];
(g) [the Individual’s network usage data and other information gathered automatically by our computer systems, including the Individual’s computer IP address, links visited and other activities conducted online or using our computer systems];
(h) [photographs and video or CCTV recordings of the Individual]; and
(i) other information which the Individual may provide to Alpine Singapore, from time to time, in the course of such Individual’s interaction with Alpine Singapore.
How Alpine Car Rental collects Personal Data (or copies of NRIC)
Generally, Alpine Car Rental may collect Personal Data about an Individual in one or more of the following ways:
(a) through application or registration forms submitted by the Individual;
(b) through correspondence, emails or electronic messages submitted by the Individual to Alpine Car Rental or otherwise posted on Alpine Singapore’s website(s);
(c) through the Individual’s verbal communications with Alpine Car Rental Personnel;
(d) through surveys conducted with and/or feedback received from an Individual;
(f) through recordings of the Individual when attending at Alpine Car Rental’s premises or at any events or programmes organised by Alpine Car Rental;
(g) [through third party business partners or associates of Alpine Car Rental]; and
(h) when the Individual submits his/her Personal Data to Alpine Car Rental for any other reason related to Alpine Car Rental’s ordinary course of operations.
Purposes for which Alpine Car Rental may collect, use and/or disclose Personal (or copies of NRIC) and Vehicle Telematics Data
Generally, Alpine Car Rental may collect, use and/or disclose Personal Data about an Individual for one or more of the following purposes:
(a) administering and managing customer relationships with Alpine Car Rental, including the provision of services to Customers;
(b) providing Customers with information about services, facilities and/or other benefits being offered or made available by Alpine Car Rental to Customers;
(c) providing Customers with information about third party and/or external vendor/supplier promotions, deals and/or other services being offered or made available to Customers, through partnerships, associations and/or other collaborations involving such third parties or external vendors/suppliers and Alpine Car Rental;
(d) organising and/or facilitating events or programmes involving Customers and/or verifying the eligibility of such Customers to participate in such events or programmes;
(e) tailoring activities or services available to match Customers’ preferences; and
(f) transmitting Personal Data to third parties engaged by or working in collaboration with Alpine Car Rental to facilitate any of the above-mentioned purposes.
(a) administering and managing Personnel relationships with Alpine Car Rental, including the provision of services to Personnel;
(b) evaluating the performance of Personnel;
(c) undertaking staff training and quality assurance activities;
(d) providing Personnel with services, facilities and/or other benefits being offered or made available by Alpine Car Rental to such Personnel as well as information about such services, facilities and benefits; and
(e) transmitting Personal Data to third parties engaged by or working in collaboration with Alpine Car Rental to facilitate any of the above-mentioned purposes.
(a) administering and managing Alpine Car Rental’s relationship with Potential Personnel; and
(b) evaluating the suitability and eligibility of Potential Personnel to be engaged by Alpine Car Rental;
(a) to help maintain the safety, security and integrity of the products and services of the Alpine Car Rental and it's partners;
(b) to improve and enhance the products and services of the Alpine group and it's partners;
(c) to administer and manage the customers' relationship between the Alpine group and it's partners; and
(d) for internal tracking of location of rental vehicle, analysis and administrative purposes.
(a) administering and managing the event participant’s relationship with Alpine Car Rental;
(b) verifying the identity and eligibility of event participants;
(c) promotional and publicity purposes, including recording videos or taking photographs of participants at events; and
(d) transmitting Personal Data to third parties engaged by or working in collaboration with Alpine Car Rental to facilitate any of the above-mentioned purposes.
Visitors and users of Alpine Car Rental’s facilities
(a) recording and verifying the identity of visitors to Alpine Car Rental’s premises and users of Alpine Car Rental’s facilities; and
(b) monitoring the activities of visitors to Alpine Car Rental’s premises and users of Alpine Car Rental’s facilities.
General business purposes
(a) managing the administrative and business operations of Alpine Car Rental;
(b) facilitating the completion of transactions with Individuals;
(c) responding to complaints, queries and/or requests;
(d) conducting market research for statistical profiling and other purposes in order to improve Alpine Car Rental’s services;
(e) safety and security purposes;
(f) preventing, detecting or investigating any actual or crime, fraud, misconduct, unlawful action, breach or dispute;
(g) record-keeping purposes;
(h) accounting or auditing purposes;
(i) legal purposes (including but not limited to obtaining legal advice and dispute resolution); and
(j) complying with laws, regulations, codes or guidelines binding on Alpine Car Rental, including disclosures to regulatory authorities or other public bodies; and
(k) transmitting Personal Data to third parties engaged by or working in collaboration with Alpine Car Rental to facilitate any of the above-mentioned purposes.
Purposes reasonably related to any of the above purposes
(a) for any purposes reasonably related and/or ancillary to any of the abovementioned purposes.
Purposes for which specific consent was obtained
(a) for any other purposes for which the Individual’s consent was specifically given or obtained.
Unless otherwise authorised under the PDPA or any other applicable law, Alpine Car Rental will not collect, use or disclose an Individual’s Personal Data (or copies of NRIC) without his/her consent.
Alpine Car Rental will take reasonable steps to highlight the purposes relevant to an Individual, by appropriate means, at the point or time of collection of the Personal Data from such Individual, including:
(a) via express provisions in contracts, application forms and/or registration forms to be signed with or submitted to Alpine Car Rental;
(b) via notifications on Alpine Car Rental’s websites; and
(c) in the course of verbal communications.
Where feasible, Alpine Car Rental will inform the Individual of purposes that are intrinsic to the relationship between Alpine Car Rental or to the provision of services to such Individual, as well as purposes that are optional.
In so far as any purpose(s) are intrinsic to the relationship or provision of services, Alpine Car Rental reserves the right to decline to engage in the relevant relationship or to provide the relevant services to the Individual if he or she does not consent to Alpine Car Rental’s collection, use or disclosure of his/her Personal Data (or copies of NRIC) for such purpose.
(a) voluntarily provide their Personal Data (or copies of NRIC) to Alpine Car Rental for the specified purposes;
(b) use or access Alpine Car Rental’s website(s) or computer network;
(c) enter Alpine Car Rental’s premises or using any of the facilities thereon; and/or
(d) attend or participate in events or programmes organised by Alpine Car Rental.
An Individual who provides Alpine Car Rental with Personal Data relating to a third party (e.g. information of his/her spouse or children) for any particular purpose, represents to Alpine Car Rental that he/she has obtained the consent of the relevant third party to Alpine Car Rental collecting, using or disclosing such Personal Data for the relevant purpose.
In so far as Alpine Car Rental collects Personal Data of an Individual from any third party(ies) and/or other business partners or associates of Alpine Singapore, Alpine Car Rental will take reasonable steps to inform the relevant third party(ies) of Alpine Car Rental’s purposes for collecting the Personal Data and to verify that consent from the Individual has been obtained by the relevant third party(ies) to such disclosure for the intended purpose.
Withdrawal of Consent
Any Individual who wishes to withdraw his/her consent to any use or disclosure of his/her Personal Data by Alpine Car Rental as set out in this Policy may do so by notifying Alpine Car Rental. Alpine Car Rental may require up to 3 weeks from the date of the Individual’s notification to respond and effect any change.
Depending on the extent to which an Individual withdraws consent to any or all use or disclosure of his or her Personal Data by Alpine Car Rental, such withdrawal of consent may result in Alpine Car Rental’s inability to provide services to the Individual and may be considered as a termination by the Individual of any agreement between Alpine Car Rental and the Individual.
Alpine Car Rental’s legal rights and remedies are expressly reserved in such event.
Verification of Personal Data & Notification of Changes
Where feasible, Alpine Car Rental will take reasonable steps to verify the accuracy of Personal Data received at the point of collection but Individuals remain primarily responsible and liable to ensure that all Personal Data submitted by them to Alpine Car Rental is complete and accurate. Information voluntarily submitted by an Individual to Alpine Car Rental shall prima facie be deemed complete and accurate.
Alpine Car Rental will also take reasonable steps to periodically verify Personal Data in its possession, taking into account the exigencies of its operations, but Individuals are nonetheless required to notify Alpine Car Rental from time to time, of any applicable changes to such Personal Data.
Alpine Car Rental shall not be held liable for any inability on its part to provide services to an Individual who fails to ensure that his/her Personal Data submitted to Alpine Car Rental is complete and accurate or who fails to notify Alpine Car Rental of any relevant changes to such Personal Data.
Policy on telephone numbers registered with the DNC Registry
Alpine Car Rental is prohibited from sending unsolicited telemarketing messages (“specified messages”) to Singapore telephone numbers through voice calls, text or fax messages registered on the DNC Registers unless Alpine Car Rental has obtained the relevant Individual’s clear and unambiguous consent in written or other accessible forms.
In compliance with the PDPA, Alpine Singapore will not send specified messages to telephone numbers that appear on the DNC Registry unless the relevant Individual has given Alpine Car Rental clear and unambiguous consent to do so.
Alpine Car Rental will continue to contact Individuals at the telephone numbers provided to Alpine Car Rental in the limited circumstances allowed under the DNC Registry even if these telephone number are registered with the DNC Registry.
Activities undertaken prior to 2 July 2014
Alpine Car Rental may use Personal Data of an Individual that was collected before 2 July 2014 for purposes for which the Personal Data was collected unless consent is withdrawn by that Individual.
Alpine Car Rental will continue to use Personal Data of Customers, which had been collected before 2 July 2014, for its general business purposes and purposes relating to Customers.
Protection of Personal Data
Alpine Car Rental shall make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks to Personal Data in its possession.
If Alpine Car Rental transfers Personal Data outside Singapore, Alpine Car Rental will take reasonable steps to ensure that such Personal Data transferred receives a standard of protection comparable to the protection received under the PDPA.
Alpine Singapore will ensure that third parties who receive Personal Data from Alpine Car Rental protect such Personal Data in a manner consistent with this Policy and not use such Personal Data for any purposes other than those specified by Alpine Singapore, by incorporating appropriate contractual terms in its written agreements with these third parties.
Alpine Car Rental is not responsible in any way for the security and/or management of Personal Data shared by Individuals with third party websites accessible via links on Alpine Car Rental’s website.
Contacting Alpine Car Rental—Access and Correction of Personal Data
Any Individual who:
(a) has questions or feedback relating to this Policy;
(b) would like to obtain access to his/her Personal Data held by Alpine Car Rental;
(c) would like to obtain information about the ways in which his/her Personal Data held by Alpine Car Rental has been or may have been used or disclosed by Alpine Car Rental in the year preceding the request; and/or
(d) would like to update or make corrections to his/her Personal Data held by Alpine Car Rental
Individuals should note that Alpine Car Rental is not required, under the PDPA, to provide access and correction to Personal Data in certain situations.
The PDPA allows and Alpine Car Rental reserves the right to charge a reasonable fee for the handling and/or processing of access requests by an Individual pursuant to paragraphs (b) or (c) above.
Alpine Car Rental may require up to 3 weeks from the date of the Individual’s request to respond and effect any change.
This Policy shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with this Policy including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the Courts of Singapore.